FAQ


    ABOUT OUR PRODUCTS

  • Is CBD legal?

    The 2018 Constitutional Court ruling states that CBD is 100% legal in South Africa. The condition put forward by the legislation states that CBD products containing a THC content of less than 0,003% is legal and available for purchase in a variety of forms, provided the seller acquires the appropriate permits and legal consent to sell these products.

  • What are cannabinoids?

    Cannabinoids are chemical compounds that make up the Cannabis plant. There are over one hundred unique cannabinoids, but CBD and THC are the most well-known and studied. Cannabinoids work by imitating compounds our bodies naturally produce, called endocannabinoids, which activate to maintain internal stability and health.

  • Will CBD ‘get me high’?

    CBD is the cannabinoid responsible for the overwhelmingly positive side effects and benefits of Cannabis, whereas THC is responsible for the ‘high’. Our CBD does not contain any THC and therefore is non-psychoactive. Although you may experience many positive side effects (aiding in sleep, pain relief, and easing anxiety) our CBD will not get you high.

  • What’s the difference between CBD and THC?

    Cannabidiol (CBD) and Delta 9-Tetrahydrocannabinol (THC) both operate within the endocannabinoid system (ECS) by attaching to receptors that release neurotransmitters in your brain. They can affect things like pain, mood, sleep, and memory. CBD has the same chemical formula as THC, however, the atoms are arranged differently. This slight variance causes THC to create a psychoactive effect, while CBD does not. This fact means that when you ingest CBD, you will more likely experience a relief of your unwanted discomfort, with little or no noticeable effect on your cognitive abilities.

  • Is CBD vegan?

    Yes, our CBD products are Vegan friendly.

  • Is CBD pet friendly?

    While there is limited published research, general consensus is that CBD is pet-friendly and there are thousands of documented cases of CBD being used to safely treat and help animals. Remember to always consult your veterinary practitioner before giving CBD to your pets.

  • Can I take CBD while on other medications?

    While CBD can deliver a variety of health benefits and is safe to take with many medications, CBD can elicit problematic interactions with certain drugs. CBD can reduce or increase the effects of certain prescribed medications by interacting with receptors throughout the body’s Endocannabinoid System (ECS) and by inhibiting the activity of cytochrome P450. Cytochrome P450 is a group of liver enzymes that are responsible for breaking down drugs and toxins that enter the body. By inhibiting the activity of this enzyme, CBD can temporarily deactivate its activity, which can alter how other compounds are metabolized. For your safety and health, always consult your physician if you are considering taking CBD in conjunction with any other prescribed medication.

  • Why do you combine CBD with olive oil?

    Olive oil has an incredible synergy with CBD because it’s terpenes complement the entourage effect and expand its therapeutic potential.

    - A lot of people use MCT because it increases bioavailability of CBD (good absorption) but nanoemulsified olive oil is as effective as a carrier and is much more effective in its beneficial subsidiary effects.

    - Nanoemulsified CBD-oil allows you to achieve results with much lower doses than normal oil-infusions.

  • What is ozonated olive oil?

    Ozonated olive oil is made with high quality, organic, extra-virgin, cold pressed olive oil that is put through a process of "ozone injection", which is bubbling ozone into the liquid for an extended period of time. Ozonated Olive Oil holds a variety of health benefits such as the removal of harmful toxins, the reduction of swelling and inflammation and an increase cellular function and cellular memory.

  • Is CBD oil the same as hemp seed oil?

    No. Hemp Seed oil comes from cold pressing the seed of the industrial hemp plant. Hemp seed oil is very healthy and loaded with Omega 3 and 6, however, it does not contain significant amounts of CBD.

  • Where does your CBD come from?

    Our CBD is produced from the highest quality, organically grown hemp cultivated in the USA.

  • Is your CBD derived from extract or isolate?

    Our CBD is in isolate format to ensure, as per South African laws, that no traces of THC are present. We do, however, add certain terpenes back into the carrier oil due to the additional health benefits and to enhance cell permeability.

  • Do you do third party lab testing?

    Yes. It is very important to us that our customers have peace of mind and thus transparency is key. Every batch of CBD oil processed goes through two rigorous rounds of testing to ensure the quality we promise is maintained. Our batch reports are available on request.

  • What do you test for?

    Every batch of CBD is tested to check the level of THC/CBD. We also test for traces of pesticides, heavy metals and other harmful chemicals to ensure our product is as pure as possible.

  • ABOUT ONLINE SHOPPING & PAYMENTS

  • How do I shop online?

    You can shop online from your desktop, tablet or mobile phone. To begin, navigate to products you would like to purchase, select your item, and then add them to your cart. When you are ready to complete your purchase, click on your cart and then follow the necessary steps. Once complete you will receive an email to confirm that your order has been received by us.

  • Are items in my shopping cart reserved for me?

    No, unfortunately items cannot be reserved until you have completed your order and made payment.

  • Can I remove items from my order/ change it once ordered?

    No changes are permitted to an order once submitted, but if you contact us on support@marysmuse.com we will try our best to assist you.

  • Can I add to an existing order?

    No additions are permitted to an order once submitted, but if you contact us on support@marysmuse.com we will try our best to assist you.

  • How do I cancel an order?

    Orders cannot be cancelled once confirmed and being prepared for delivery.

  • Can I order by phone or mail?

    You can only place orders via our website marysmuse.com

  • How do I pay for my order?

    You can pay using any of the following payment options:

    - Visa card (both credit and debit)

    - Mastercard (both credit and debit)

    - Instant EFT

    - Bitcoin

  • Is it safe to shop online with Mary’s Muse?

    Yes, our website is 100% safe and secure. We have put all the necessary measures in place to ensure your personal and payment information remains secure.

  • What is 3D Secure and how does it work?

    3D Secure is an additional layer of online security that is now mandatory for all online retailers in South Africa. It’s also known as Verified by Visa and MasterCard SecureCode. It helps prevent fraud by protecting you against unauthorized transactions on your card(s).

    Mary’s Muse, along with Payfast, our trusted payment processor, uses 3D Secure to secure your online transactions and help protect you against fraud.

    3D Secure requires you to enter a one-time PIN (OTP) to complete transactions on any website that features the ‘Verified by Visa’ or ‘MasterCard SecureCode’ sign. This OTP is sent to your registered mobile number or your email address, so only you have access to it.

    By successfully completing 3D Secure verification, you’re able to prove that it really is you shopping, and not someone who has gained unlawful access to your card details. Only you, as the cardholder, will receive the password required to complete the transaction.

  • I’ve forgotten my password, how do I retrieve it?

    Simply click "Forgot your password" on the login page and enter your email address. You will receive an email with instructions to reset your password.

  • What are the requirements to register online?

    You need to be older than 18 years and have a valid email address.

  • Can I create two online profiles with the same email address?

    No, each online shopping profile requires a unique email address.

  • What is your delivery policy?

    Mary’s Muse will offer the following services for shipping of orders to a home or office address.

    Standard delivery 3-5 working days: Free

    Express delivery 1-2 working days: R100

    Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays) for standard delivery.

    We will only fulfil orders with a physical location within the borders of the Republic of South Africa.

  • ABOUT OUR RETURNS POLICY

  • What is your returns policy?

    You have 30 days after date of purchase to return your order. Please send an email to support@marysmuse.com stating your order number in the subject line.

    Our customer care agent will organize our courier company to collect the parcel.

    Please note: If you chose to return the order for reasons other than damaged or missing items, we receive the right to charge you for the direct costs of the return of the products to us.

  • How will I be refunded for my return?

    If your order was collected by the courier, once we have confirmed that the item/s purchased are not damaged we will credit the value of the returned items to the card used at checkout.

    Refunds take 7 – 10 working days to reflect in your account depending on your bank.

  • What if items are missing from my order?

    If you receive your delivery and you notice that items are missing from your order, please email support@marysmuse.com stating your order number in the subject line for assistance.

  • What if items are damaged?

    If you receive your delivery and you notice that items are damaged, please email support@marysmuse.com stating your order number in the subject line for assistance.

  • ABOUT DOSAGE

  • What’s a good starting dosage?

    The amount of CBD you should take depends on a range of factors, including:

    - Your body weight
    - The condition you’re addressing
    - Your individual body chemistry
    - The concentration of CBD in each drop, gummy, pill or capsule.

    In other words, there are a lot of variables that go into deciding how much CBD to take. Before trying CBD, be sure to talk to your doctor about an appropriate dosage and any potential risks. If your doctor tells you how much to use, stick to their recommendation. If your doctor doesn’t provide a recommendation, it’s best to start with a smaller dosage and gradually increase it. This could mean starting with 2.5mg a day. After a week, increase this amount by 5 mg. Continue this until you feel that it’s effectively treating your symptoms. In South Africa the maximum legal daily dosage is 20mg so this is an important fact to keep in mind.

    Chronic patients can take in hundreds of mg per dose but this would only be under the recommendation and supervision of a doctor.

  • GENERAL QUESTIONS

  • Can I become a brand ambassador?

    Drop us an email on hello@marysmuse.com with your details and a short bio and we will see how we can work together.

  • Do you have a referral program?

    Our referral program will be launching soon. Send an email to hello@marysmuse.com and we will notify you as soon as it has been launched.

  • Can I become a wholesale partner?

    Yes. Please send an email to wholesale@marysmuse.com to enquire about our wholesale opportunities.